Privacy Policy

JEMA’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by JEMA anytime you interact with JEMA, such as when you visit our website, when you purchase JEMA products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at JEMA, and we go to great lengths to protect it.

Why We Collect Personal Information

We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about.

What Information We Collect And How We May Use It

There are a number of situations in which your personal information may help us give you better products. For example:

• We may ask for your personal information when you’re discussing a service issue on the phone with an associate, downloading a software update, registering your products, or purchasing a product.
• When you interact with JEMA, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; informations about the JEMA products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue.
• We collect information regarding customer activities on our websites. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and Internet services are of most interest to them.
• We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve JEMA’s products.

When We Disclose Your Information

JEMA takes your privacy very seriously. JEMA does not sell or rent your contact information to other marketers.

With Our Service Providers, Vendors, And Strategic Partners

There are also times when it may be advantageous for JEMA to make certain personal information about you available to companies that JEMA has a strategic relationship with or that perform work for JEMA to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with JEMA’s policies, except if we inform you otherwise at the time of collection. For example, when you purchase and activate facility management service, you authorize JEMA and its carrier to exchange the information that you provide during the activation process to carry out service. If you are approved for service, your account will be governed by JEMA and its carrier’s respective privacy policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the JEMA website.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
How we protect your personal information JEMA takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

Integrity Of Your Personal Information

JEMA has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. And you can request a copy of your personal information, your product registration history, and your interactions with our sales and support agents by contacting us at the email address below.

Cookies And Other Technologies

As is standard practice on many corporate websites, JEMA’s website may uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. JEMA will not use the information collected to market directly to that person.

In some of our email messages we use a “click-through URL” linked to content on the JEMA website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

In addition we use pixel tags — tiny graphic images — to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site. Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we’re sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer. We store all of this information in a secure database located in France.

Our Companywide Commitment To Your Privacy

As we said, JEMA takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to JEMA employees and strictly enforce privacy safeguards within the company.

Privacy Questions

If you have questions or concerns about JEMA Customer Privacy Policy or data processing, please use the email addresses info@jema.be to contact us. The JEMA Data Controller will respond to your inquiry within 30 days. JEMA may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.